How does the remote app work?
When you download the Facet app, you are downloading a calling card for a website, LogMeIn123.com. Nerds uses this service to connect to your computer.
Can you see my computer all the time?
No. When you end your session, your technician is logged out of your desktop completely. They can no longer see anything on your screen. Our technician can only see your screen once you put in the 6-digit code they tell you.
Can anyone else access my computer without my knowledge?
No. You have to enter a 6-digit code in order to grant anyone access to your desktop through LogMeIn123.
How do I know when my session has started or ended?
When your session starts, the LogMeIn chat window will tell you that you are chatting and online with a technician. At the end of your session, the chat window will tell you that your technician has disconnected.
I am having trouble installing or opening the app!
Feel free to call us at (309) 353-4727 for assistance.